Terms & Conditions

About these Terms

These Terms & Conditions ("Terms") govern your access to and use of the website at dotsai.in and the AI implementation services, products, tools and deliverables ("Services") provided by ZeroOne AI Ventures Private Limited ("ZeroOne", "we", "us", "our").

By accessing the Website, contacting us, or entering an engagement, you ("you", "Client") agree to be bound by these Terms. If you do not agree, please do not use the Website or Services. Specific paid engagements are governed by a separate signed agreement — an MSA, SOW, order form, proposal or subscription agreement ("Engagement Agreement"), which prevails where it conflicts with these Terms.

Definitions

• "Client Data" — any data, content or materials you provide, or that we access or process on your behalf in connection with the Services.
• "Deliverables" — the workflows, configurations, models, software, documentation and other work product we create for you.
• "Custom Models" — AI models, fine-tuned models, prompts, agents or workflows built specifically on or for your business and Client Data.
• "ZeroOne IP" — our pre-existing and independently developed intellectual property (Clause 7.1).
• "Product Suite" — our standardised software products (including AquaServ, Munshi, PanelWrite, TravelDesk and others), offered on a licensed or subscription basis.
• "Applicable Law" — the laws of India, including the Indian Contract Act 1872, the IT Act 2000, and the DPDP Act 2023 and rules thereunder.

Eligibility

The Services are intended for businesses and professionals. By using them you represent that you are at least 18 and have authority to enter a binding contract — on your own behalf or for the organisation you represent and are authorised to bind.

Our Services

ZeroOne is an AI implementation partner for Indian MSMEs. Our philosophy — "Own Your AI. Don't Rent It." — means we build AI capability into your business, on your data and inside your existing tools. We deliver through three layers: Solution Workflows, Private AI & Custom Models, and the MSME Product Suite.

Scope, specifications, fees, timelines and acceptance criteria are defined in the applicable Engagement Agreement. Website information is general guidance only and is not a binding offer, a guarantee of outcomes, or professional advice.

Engagement terms

We begin work only after the relevant Engagement Agreement is signed (or confirmed in writing) and any required advance is received. You agree to provide timely access to the data, systems, people and approvals reasonably required; delays in your inputs may affect timelines and costs. Unless stated otherwise, Services are provided on a professional best-efforts basis — we do not warrant any specific business result.

Fees, payment & taxes

Fees are as set out in the applicable Engagement Agreement, proposal or order form, and are exclusive of GST and other applicable taxes, which you pay in addition. Unless otherwise agreed, invoices are payable within 30 days of the invoice date; late payments may attract interest at 1.5% per month (or the maximum permitted by law, if lower). Except as required by law or expressly stated, fees paid are non-refundable. We may suspend Services or Product Suite access if undisputed amounts remain unpaid after written notice.

Intellectual property

This clause reflects our core promise that you own your AI.

• ZeroOne IP. We retain all rights in our pre-existing and independently developed IP — our D.O.T.S methodology, frameworks, tools, libraries, reusable code, templates, know-how, the Product Suite, the Website, and our brand. Where Deliverables embed ZeroOne IP, we grant you a non-exclusive, perpetual, royalty-free licence to use it solely as embedded in the Deliverables for your internal business purposes.
• Client Data & Client IP. You retain all rights in your Client Data and pre-existing IP. You grant us a limited, non-exclusive licence to access and process Client Data only as necessary to provide the Services for the engagement.
• Custom Models & Deliverables. Subject to full payment and the ZeroOne IP licence-back, the Custom Models and Deliverables built specifically for you — including trained weights derived from your Client Data — are owned by you upon payment. We won't reuse your Custom Models or Client Data to serve other clients.
• Feedback. Suggestions or feedback you give us may be used by us without restriction or obligation.
• Website content. All Website content, trademarks and logos are owned by ZeroOne or its licensors; don't reproduce or create derivatives without our written permission.

Client Data, privacy & data protection

We process personal data per our Privacy Policy and Applicable Law, including the DPDP Act 2023. Where we process personal data on your behalf, you act as Data Fiduciary and we act as Data Processor; you are responsible for obtaining valid consent (or another lawful basis) from the relevant Data Principals. We process such data only on your documented instructions, maintain reasonable security safeguards, notify you without undue delay of any breach affecting Client Data, and on termination return or securely delete Client Data on request (except where retention is legally required). You warrant you have the lawful right to share all Client Data with us.

Confidentiality

Each party may receive the other's Confidential Information (business plans, data, pricing, methods, technical information). The receiving party will use it only to perform its obligations and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiver, already known, independently developed, or required to be disclosed by law (with prompt notice where lawful). These obligations survive termination for 3 years, except for trade secrets and personal data, which remain protected as long as Applicable Law requires.

AI Services — nature, limitations & disclaimer

• AI outputs are probabilistic. They may be inaccurate, incomplete, outdated, biased or otherwise unexpected ("hallucinations"). You acknowledge this inherent characteristic.
• Human oversight required. You are responsible for reviewing and exercising independent judgment over AI outputs before relying on them — especially for financial, legal, regulatory, safety or reputational decisions.
• Not professional advice. Our Services and AI outputs are not legal, financial, tax, medical or other professional advice.
• No guaranteed outcomes. We don't warrant outputs will be error-free, fit for a particular purpose, or produce any specific result.
• Your use of outputs. You are solely responsible for how you deploy and use Deliverables and outputs, and for ensuring such use complies with Applicable Law.

Acceptable use

You agree not to use the Website or Services to: violate any law or third-party rights; upload data you aren't entitled to share or that is unlawful or infringing; reverse engineer or extract our source code, models or ZeroOne IP (except as permitted by law); introduce malware or interfere with our infrastructure; resell or sublicense the Services except as permitted; or generate unlawful, deceptive, defamatory, discriminatory or harmful content. We may suspend or terminate access for breach.

Third-party services & tools

The Services may integrate with third-party platforms, cloud providers, APIs, models or tools, subject to their own terms. We are not responsible for their availability, performance, security or content, or changes they make. Where Services run inside your own systems or accounts, you are responsible for maintaining those accounts and their licences.

Warranties & disclaimers

We warrant we will perform the Services with reasonable skill and care, professionally, and per the applicable Engagement Agreement. Except as expressly stated, the Website, Services, Deliverables and Product Suite are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy or non-infringement. We don't warrant the Website or Services will be uninterrupted, timely, secure or error-free.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data, goodwill or anticipated savings. Subject to the carve-outs below, ZeroOne's total aggregate liability arising from an engagement will not exceed the total fees paid by you under the applicable Engagement Agreement in the twelve months preceding the claim. Nothing limits liability that cannot be excluded by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

Indemnification

You will indemnify ZeroOne against claims arising from your breach of these Terms, your Client Data or failure to obtain required consents, your use of Deliverables or outputs, or your violation of law or third-party rights. We will indemnify you against third-party claims that the Deliverables, as delivered and used as permitted, infringe that party's IP rights in India — excluding claims arising from Client Data, your modifications, or combination with items not supplied by us. This is your sole remedy for infringement claims.

Term & termination

These Terms apply for as long as you use the Website or Services; an engagement continues for the term in its Engagement Agreement. Either party may terminate an engagement for material breach uncured within 30 days of written notice; we may suspend or terminate access immediately for non-payment, unlawful use or security risk. On termination you pay for Services properly performed up to that date, and clauses that by nature should survive (IP, Confidentiality, Data Protection, Liability, Indemnification, Governing Law) survive.

Force majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, government action, internet or power failures, or failures of third-party services.

Governing law & jurisdiction

These Terms are governed by the laws of India. Subject to Clause 19, the courts at Surat, Gujarat, India will have exclusive jurisdiction.

Dispute resolution

The parties will first attempt to resolve any dispute amicably through good-faith discussions within 30 days of written notice. If unresolved, it will be finally settled by arbitration under the Arbitration and Conciliation Act 1996, before a sole arbitrator appointed by mutual agreement, seated at Surat, Gujarat, in English. The award is final and binding.

Changes to these Terms

We may update these Terms to reflect changes in our Services, technology or the law, posting the updated version with a revised "Last updated" date. Continued use after changes take effect constitutes acceptance. For active engagements, material changes won't apply retrospectively without your agreement.

General

These Terms, with the applicable Engagement Agreement and our Privacy Policy, are the entire agreement and supersede prior understandings. If any provision is unenforceable, the rest continue and that provision is modified minimally to be enforceable. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign to an affiliate or in a merger/sale. The parties are independent contractors — nothing creates a partnership, agency or employment relationship.

Contact & grievance

For questions about these Terms, or any grievance, contact: